このページは日本語でもご覧いただけます：karida.jp/support

Need help with your Meshtastic device or have questions about Karida products? Here is how to get support.

Contact us​

The fastest way to reach us is through our contact page. We respond to inquiries in English and Japanese.

We can help with:

• Questions about devices and accessories
• Setup and configuration guidance
• Order and shipping inquiries
• General questions about Meshtastic in Japan

We aim to respond within 1-2 business days.

Self-service resources​

Before reaching out, you might find your answer in our documentation:

• FAQ - answers to the most common questions
• First Setup - step-by-step device setup guide
• Choosing a Device - help picking the right device
• Legal and Compliance - what is legal in Japan

Meshtastic community resources​

Meshtastic is an open source project with an active global community. These resources are maintained by the Meshtastic project, not by Karida:

• Meshtastic Documentation - official technical documentation
• Meshtastic Discord - community chat (English)
• Meshtastic GitHub - source code and issue tracking

Order support and returns​

For questions about a specific order, including shipping, returns, or exchanges, please include your order number when you contact us.

For warranty claims or return requests on products purchased from the Karida shop, contact us through the contact page with your order details.

See our Commercial Transactions page for full details on our shipping, return, and cancellation policies.